Refund Policy

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Refund Policy

 

  • No refunds will be issued.
  • ACIMA financed sales are not eligible for returns, refunds, or store credit. All applicable warranty policies still apply. 
  • From purchase date, customers have 30 days to return their appliance(s) for store credit.  
  • Delivery Fees, stove gas lines, dryer gas lines, dryer vent tubes, dryer steam kits, front load stacking kits, rubber and metal washer fill hoses, refrigerator water lines, dishwasher water lines, and other appliance installation connections purchased are not eligible for store credit.
  • A 10% Restock Fee will be applied to all eligible store credit.
  • Return transactions needing Neu Appliances’ vehicles to complete the process will have additional charges applied.  
  • All appliances being returned by the customer must be transported upright.
  •  Appliances presented to Neu Appliances on their side, back, upside down, or otherwise not upright, will not be accepted by Neu Appliances, and any return and/or refund eligibility pertaining to those appliances will be denied. 
  • Upon receipt of eligible appliances, each appliance must be in the exact cosmetic condition as it was at sale e.g. packaging, wrapping, boxed components, etc. 
  • Store Credits will be valid for 90 days from issue date, and will expire thereafter.

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